FAQs

What is 925 Sterling Silver

925 Sterling Silver is 92.5% pure silver mixed with 7.5% alloy as per market standards. It is the purest form of silver which can be used to make sturdy jewelry as 100% is very soft to make the same. So we mix 7.5% non-allergic alloy to make it hard enough for manufacturing.

 

What is the estimated delivery date of my order?

We work with all leading logistics partners in India to ensure smooth and timely delivery of your jewellery. It might take us upto 48 hrs to dispatch your order, once the order is confirmed. Once your order has been dispatched from our warehouse, deliveries are completed within 4-6 business days. We will keep sending you details of your order on your registered phone number and email . 

 

My product is not delivered yet. The number given by courier partner is not reachable. How to contact them?

We sincerely apologise in case your order is delayed. Please reach out to us with your registered phone/email & order number and we will escalate the matter to the shipping partner on your behalf.

 

My order is unshipped, I would like to cancel my order.

Sorry to hear that you would like to cancel your order. You can login to your account and cancel the order yourself. Just for feedback, please do let us know what caused you to cancel your order, this will help us improve in future.

 

The order has been shipped, but I would like to cancel my order.

Sorry to hear that you would like to cancel your order. Please note that your order has already been shipped, so we request you to please refuse the delivery of the product and the item will be sent back to us. If this is a prepaid order, we will initiate the refund once you have refused the delivery. Just for feedback, please do let us know what caused you to cancel your order, this will help us improve in future.

 

I would like to know about your return policy.

We offer a 30-day return policy on all our products, for all unused and unworn items, please do not remove the product tag. If you're not satisfied with the items you have received, please write to us at info@silvermark.in and we are happy to help!
Please note that the items must be returned in their original packing and should not have been used. Silvermark reserves the right to process refunds after checking the returned items. No returns will be accepted after 30 days.

How do I return your product?

Sorry to hear that you would like to return the product. To return the product, just drop us an email at info@silvermark.com stating that you would like to return the product, along with the product images, and we will arrange a reverse pick up for you. Reverse pick up takes about 72 hrs and once it is done, we will initiate your refund. Please note that it may take 4-6 working days for the refund to be processed.

 

 

How can I update the address after the order is already dispatched.

Once the order is shipped, changing the address might not be possible. In this case, we would request you to take delivery at the initial address. If that is not possible, we will call back your initial order and send out a fresh one to the updated address.

I received an empty box. What to do?

Sorry to hear that you have received an empty box. This can happen either on account of tampering by the delivery personnel or an operations error at our end. Regardless, if you receive an empty box, please reach out to us ASAP with the images of the box and your order number and we will ship out a replacement to you from our side.

I am out of station can the product come when I come back to my house?

If you order is not yet shipped, we can hold on to your order. Please send us a reminder on when you would like us to ship it and we will move accordingly. Otherwise, if the order is already in transit, we will request the shipping partner to hold it for you for a few days and reattempt delivery, however, please note this is not an assured service. Alternatively, you can ask your neighbour/security to keep the parcel on your behalf.

Can I pay online payment when the parcel arrive?

Most of our shipping partners offer to collect COD payment via GPay/PhonePe - so you can request the delivery person to receive the payment via UPI.

My order was cancelled but I never called. I want to purchase the product.

Sorry to hear that your order was cancelled without your intention. For all COD and orders missing critical information, we reach out to customers to get a confirmation/update so we can ship their order. In case we do not hear back for 7 days, we might cancel your order. But if you would still like to receive your order, please let us know and we will recreate and ship out your order again.

Coupon code and discounts

I forgot to apply discount coupon. Can I apply now?

Sure, please reach out to us with a screenshot of your discount code and if the coupon is eligible, we will return the amount to you as cashback once your order is received.

Can you offer me a custom discount code?

We understand that you are looking for the best deal. Please note our standard applicable coupons are available on the website. Further, we run some discount campaigns around various festivals. For more details on discounts and best deals, please subscribe to our newsletter!

Product quality

 

Will stone color get discolored?

You can buy our colour stoned jewellery with assurance that the colours will not fade with day to day use. Please avoid any physical harm or other exposure to any acidic chemicals and the stones in your jewellery will stay good as new!

 

Can I please have more pictures of the products?

Sure, please reach out to us at info@silvermark.in / +91-8828801452 with details of which product you are interested in and we will help you with jewellery pictures.

Purchase related

 

I'm interested in this product. How to purchase?

You can buy the products online from our website: https://silvermark.in. You can also get in touch with our sales team on call/whatsapp  at +91-8828801452 and we will be happy to manually take your order.

 

What is the size of ring?

All our rings are adjustable, so they are free sized!

 

Could you please add a note while delivering the parcel. I forgot while ordering

We understand that you may have forgotten to add a note at the time of placing the order. Please reach out to our support team and we will do our best to help. However, please note that this is not an assured service, once the order has been placed without a note, there is a good chance that we may not be able to add the note despite you informing us before shipping, however, we will try our best.

 

Can you please check my order is confirmed or not?

All prepaid orders are confirmed by default and for all COD orders, we will reach out to you for confirmation via call/sms/email/whatsapp and once you have confirmed, we will ship out the order. In case there is any issue because of which we are unable to ship out your order, we will reach out to you for next steps on how to proceed further.

Returns related

 

I need to exchange as my product is broken.

Sorry to hear that your product is damaged. Please drop us an email at info@silvermark.in with images of the product and we will help arrange a replacement for you.

I returned my product when will I get the replacement

In case you have opted for replacement, your replacement gets shipped out as soon as the initial order is return picked up. Once the new order is created, you will receive confirmation over email.

I returned my product but did not get refund

Sorry to hear that you have not received your refund yet. Please note that we initiate refunds within 48 hrs of the return getting picked up from you. Once the refund is initiated, it should hit your bank account/payment source in 5-6 working days. If this is not the case, please reach out to us and we will escalate this matter to our bank/gateway partners.

Will I get a call when the return person come home?

We work with all leading courier partners for our shipments and returns. Most partners will give you a call before delivering your order or coming for pick up of your return.

Do I need to pack the box?

We strongly recommend that you keep the box safe for the duration of the return window return the jewellery items in the box as jewellery is precious and fragile and is likely to get damaged without a box.

When will the replacement arrive?

In case you have opted for replacement, your replacement gets shipped out as soon as the initial order is return picked up. Once the new order is created, you will receive confirmation over email. Delivery of replacement may take about 5-7 working days from the date of the reverse pick up of the initial item.